Terms of service
🌸 Service Policy – GulFloraWedding
At GulFloraWedding, our goal is to provide every bride with beautiful, lasting floral pieces and a smooth, stress-free experience from order to delivery. Below you’ll find our guiding service principles:
💐 Made-to-Order Craftsmanship
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All products are handcrafted with care and attention to detail.
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Each order is made-to-order, ensuring it is unique and tailored to your needs.
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We use premium-quality preserved and dried flowers for longevity and elegance.
✨ Customization
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We offer customization on most items. Please contact us before ordering if you have specific requests.
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Color changes, style tweaks, and matching sets are available depending on stock and timing.
📦 Processing Time
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Most items are ready to ship within 5-15 business days.
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For larger or custom orders, please contact us and we’ll inform you of estimated production and shipping timelines.
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For urgent requests, please contact us before ordering to check availability.
📬 Communication & Support
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We believe in clear and kind communication. We aim to respond to all messages within 24 hours.
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Please don’t hesitate to DM us with questions, custom requests, or concerns—we’re here to help every step of the way.
✈️ Shipping & Delivery
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All orders are shipped via Air Cargo for speed and reliability.
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Buyers are responsible for accurate delivery information and customs duties (if applicable).
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See our Shipping Policy for more.
🤍 Customer Satisfaction
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Your happiness is our priority. We work closely with each customer to ensure expectations are met.
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If anything feels off or you need assistance, please contact us directly—we’ll always aim to find a kind and fair solution.