Shipping policy

📦✨ Shipping & Cargo Policy

GulFloraWedding 

We’re committed to delivering your handcrafted wedding florals quickly, safely, and with love. Below is everything you need to know about how your order is prepared and shipped:

🚚 Shipping Method & Delivery Time

  • 🌍 All orders are shipped via Air Cargo or express courier for safe, fast international delivery.

  • 🛠️ Production Time: 5–15 business days (made-to-order with care).

  • ✈️ Shipping Time: Typically 2–7 business days depending on destination and customs.

📦 Tracking is provided once your order leaves our hands.

📍 Address Accuracy

Please double-check your shipping address before placing your order.
📌 We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

💼 Customs & Import Duties

  • International shipments may incur customs taxes or import duties based on your country’s regulations.

  • These fees are the buyer’s responsibility and are not included in your order total.

⚠️ Shipping Delays

We aim to deliver on time—but we cannot control:

  • Customs delays

  • Weather conditions

  • Courier disruptions

  • Other force majeure events

Your patience is truly appreciated in such rare cases.

📦 Packaging & Protection

🌸 Every order is carefully packed using secure protective materials to ensure your florals arrive in pristine condition—ready to shine on your special day!

🛑 Lost or Damaged Items

If your item is damaged or missing, please:

  1. 📸 Contact us within 48 hours of delivery with your claim number to shipper

  2. 📎 Provide clear photos of the item and packaging

  3. 📦 Keep the original box and all contents

🔄 We’ll work with you to find the best solution: replacement, partial refund, or store credit, depending on the case.

🔁 See Also: Return & Refund Policy

Please refer to our full Return & Refund Policy for complete details. Here's a quick summary:

✅ Summary:

  • 📌 No returns for custom floral designs unless damaged

  • 🕒 Refund requests must be submitted within 48 hours of receiving your item

  • ❌ Orders cannot be canceled after 24 hours from purchase. Please DM asap